FAQ’s

Delivery not arrived yet?

It is frustrating when excitedly you check day after day for the arrival of goods, or the note to go and collect, and we completely understand this. Once the order has shipped Tekcart has no control or bearing over the quality of service carriers give, and unfortunately during extreme peak periods, Click Frenzy + Black Friday + Christmas Period for instance, Australia Post and other carriers can at times slow down a lot to some areas. When shipping delays, errors and losses occur we’ll do all we can to help out, we’re on your side after all.

Our carriers are best in class in terms of service and reliability – having said that there are definitely deliveries that fail to meet our standards and yours. Rest assured the percentage is very small. Australia Post for instance, despite any reports to the contrary, are by far the biggest and most reliable shipping network in Australia in our opinion, but still at times they get it wrong.

We do understand the frustration, and although there is little we can do when a parcel has been unexpectedly held up due to carrier issues, we can assure you that we are constantly in contact with our shipping account managers and monitoring the quality and reliability of their service, and will do all we can to assist with tracking and correcting of slow, delayed or lost orders. Please note that when Australia Post need to investigate a parcels whereabouts or the delay/issue, and although we stress the urgency, we need to await their feedback, they generally quote a time of 5 business days for this.

During this stressful and inconvenient occurrence we appreciate your patience and understanding, we’ll do all we can to assist.

Do I need an account to order via the Tekcart Online store?

No – you can also place orders as a GUEST, however your purchase history and other features will not be available if you use a GUEST account.

To create an account for Tekcart Online, please click here.

What Payment options are available when I order via Tekcart Online?

At the current time Tekcart has Visa card, Master Card & Stripe options available.

Do I need an account to order via the Tekcart Online store?

No – you can also place orders as a GUEST, however your purchase history and other features will not be available if you use a GUEST account.

To create an account for Tekcart Online, please click here.

What information can I view in my account?

When you first log into your account, there are options on the page to view information relating to your account. The categories are as follows:

Addresses – From here you can manage shipping addresses registered to your account.

Orders – From here you are able to view the previous and current history of orders made via the Tekcart website.

Account Details – From here you are able to make changes to the personal information on your account.

Do you accept COD / Payment needed returns via Auspost?

No, under no circumstances do we accept, collect or pay for returns that require COD or outstanding balances to be paid in order to collect. There are many reasons for this, but foremost is this situation will not occur if a return/warranty is handled correctly through contact with our warranty/returns department. We receive all of our deliveries and returns to our warehouse address, and so no staff collect goods directly from any Post Office as a matter of procedure.